Technical issues can have various reasons. We recommend that you follow our step-by-step troubleshooting process to find a solution:
1. Check if your PC meets the minimum requirements outlined here.
2. Restart your PC and try again. Occasionally, anomalies may occur the longer a system has been up and running.
3. Start CrossFire as administrator.
4. Check your DirectX version and the date on key system drivers such as your network card and graphics card to ensure that everything is up to date.
5. Scan your computer for any viruses and spyware's and remove them.
6. Make sure to close down any applications which may be running prior to launching CrossFire as these may interfere with the running of the game.
7. Routers, firewalls, anti-virus software can occasionally interfere with your connection to CrossFire. You should provide or make "exceptions" (put CrossFire in the list of safe programs) so that the game can pass through any security settings you may have enabled. You can check how to add CrossFire to the exceptions list by visiting the website of the router/anti-virus providers.
8. If the previous steps didn’t work, please uninstall the game using the official uninstall program located on your start menu.
9. Search your hard drive for any left CrossFire files or folders and delete them.
10. Perform system cleaning using any specialized software (Ex. CCleaner)
11. Disable your antivirus' real-time protection and re-download the game from our server at http://CrossFire.z8games.com/downloads2.aspx.
12. Reinstall the game.
13. Check if the entire CrossFire folder (Usually: C:\Program Files (x86)\Z8Games\CrossFire) is added to your Antivirus and Firewall exceptions. Re-enable real-time protection.
14. Try starting CrossFire again. If you still experience issues, please submit a ticket to our Technical support team and provide them with all the information you can about your PC, operating system, software installed, etc.
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